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Tuesday, September 07, 2010

 

Educational Videos - Educational Videos
Conditions of Purchase
This Product Requires that your entire order be paid by credit card.

 
NHCA14D
Communication Skills in Interpersonal Relations
Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is "key" to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavioral changes. This program illustrates strategies for effective communication.

Part 1 presents assertive and therapeutic communication skills with clients and clients' families.

Part 2 examines how changes with aging, disease processes, and chronic conditions lead to changes in communication with clients. It presents strategies to communicate effectively and enhance clients' quality of life.

50 minutes running time. 3 hours CE credit available. Purchase includes CE workbook made available online.

See a preview of this DVD on YouTube. To order, return to this product page by using your browser's back button.
Intended Users:
Healthcare Assistant
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Related Products:
IS302Domestic Violence: Family Abuse
IS400Sexual Harassment in the Workplace
Specifications:
DVD format
Published/Revised: 1996
Features:
  • Objectives
  • PART 1
    • Define and compare behavior that is assertive, non-assertive and aggressive.
    • Identify your responses as assertive, non-assertive or aggressive in a variety of situations.
    • Define effective communication and identify the individual components of effective communication.
    • Evaluate your own communication skills and identify ways these skills can be improved.
    • Define and demonstrate techniques used to improve communication, and explain which techniques are appropriate in specific situations.
    • Practice and apply new communication skills.

  • PART 2
    • Recognize the vision and hearing changes that occur in elderly persons.
    • Identify how these changes affect communication and apply the proper skills to help improve communication with elderly clients.
    • Define hospice care.
    • Describe ways to manage discussion about death and aging.
    • Describe two strategies to communicate more effectively with confused clients.

 

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